Welcome to Pizzalo. We respect your privacy and are committed to handling personal information responsibly. This policy describes the information we may collect and how it is used when you access our website at pizzalo.co.in or use the Pizzalo mobile application.
1. Information We Collect
Depending on the features you use, we may collect:
- Personal information: name, phone number, email address, and account information.
- Delivery information: delivery addresses, location details, and delivery instructions.
- Order information: ordered items, order history, transaction amounts, and order status.
- Payment information: payment status, transaction references, and payment methods provided by payment processors.
- Device and usage information: device type, operating system, app version, app interactions, diagnostic logs, and analytics where enabled.
2. How We Use Your Information
- Create and manage accounts and authenticate users.
- Process, prepare, and deliver orders.
- Send order confirmations, service messages, and delivery updates.
- Process payments, refunds, and customer support requests.
- Improve our app, website, security, and user experience.
- Prevent misuse and fraudulent activity.
- Send offers or marketing messages where permitted.
4. Payment Security
Payments may be handled by third-party payment service providers. Pizzalo does not intentionally store full payment card numbers, CVV codes, or banking passwords on its application servers.
5. Location Information
If you grant location access, we may use your location to determine delivery availability and help select your delivery address. You can manage location permissions in your device settings.
6. Security and Data Retention
We use reasonable technical and organisational measures to safeguard information, including secure communications and access restrictions. No online service can guarantee absolute security.
We retain information as necessary for accounts, orders, support, security, and legal obligations. Certain invoices and transaction records may be retained as required by tax, accounting, or other applicable laws.
7. Account and Data Deletion
Visit our Account Deletion Policy for the request process and information about data deletion and retention.
8. Children's Privacy
Our services are not intended for children who cannot lawfully consent to processing of their information. Parental or guardian consent must be obtained where required.
9. Cookies and Analytics
Our website may use cookies and similar technologies for sessions, functionality, security, and analytics. You can control cookies through browser settings.
10. Third-Party Services
Payment, maps, notifications, authentication, and analytics services may have their own privacy policies.
11. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information and raise privacy concerns with us.
12. Policy Changes
We may update this policy when our practices or legal requirements change. Updated versions will be published here with a revised effective date.
13. Contact Us
Pizzalo Customer Support
Website: https://pizzalo.co.in/
Email: [Add official support email before publishing]